DOI: https://doi.org/10.36347/sjebm.2025.v12i07.003

Pages: 185-196

This study aims to examine the impact of motivation and commitment on the quality of work of employees of PDAM Pemalang Regency. In an era of increasing competition for public services, work quality is a crucial factor in improving overall organizational performance. Work motivation, especially intrinsic ones, and strong organizational commitment are believed to be able to encourage employees to work more optimally. The research method used is a quantitative approach with survey techniques through distributing questionnaires to 135 respondents who are permanent employees of the PDAM. The data were analyzed using multiple linear regression techniques to see how much influence each independent variable (motivation and commitment) has on the dependent variable (work quality). The results showed that motivation and commitment have a positive and significant effect on work quality. This finding confirms that employees who have high internal motivation and strong commitment to the organization tend to show better work performance, more responsibility, and more consistency in carrying out their duties. The implications of this study suggest that PDAM management should continue to develop strategies to increase intrinsic motivation and build strong emotional ties between employees and the organization in order to achieve optimal public service quality. The purpose of this study was to investigate the impact of individual characteristics and intrinsic motivation on job satisfaction in order to increase organizational commitment.