DOI: https://doi.org/10.36347/sasjs.2025.v11i12.012

Pages: 1126-1129

Objective: To evaluate the satisfaction of patients who underwent laparoscopic cholecystectomy at the Brazzaville University Hospital Centre and to identify the factors influencing this satisfaction. Patients and methods: A descriptive cross-sectional study was conducted from January to June 2025 among 33 patients who underwent laparoscopic surgery. Data were collected using a standardised post-operative questionnaire and analysed to identify factors associated with satisfaction. Results: The sample included 25 women (75.8%) and 8 men (24.2%), aged 16 to 66 years. Nineteen patients (57.6%) had sickle cell disease. The average length of hospital stay was 3.1 ± 1.4 days. Overall satisfaction was high: 58% very satisfied, 33.2% satisfied, 6.6% somewhat satisfied, 2.2% dissatisfied. Factors positively associated with high satisfaction (n = 30) included: mild post-operative pain (90%), hospitalisation ≤ 2 days (80%), return to normal activities ≤ 10 days (83.3%), and clear communication from the healthcare team (86.6%). The most common reasons for dissatisfaction were: poorly controlled pain (5.8%), prolonged wait for surgery (4.4%), and minor complications (3.6%). Conclusion: The results reveal a high level of post-surgical satisfaction. Improvements in pain management and preoperative organisation could further enhance the perceived quality of care at Brazzaville University Hospital.